How long does it take to process an order?
Please allow 1 to 2 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.
How long will shipping take?
Generaly it takes between 3 and 5 business days from processing for your delivery to get to you. Due to the current COVID-19 pandemic we do occasionally experience delays with shipping. We are shipping from Melbourne and apologise for any delays that occur due to the local situation.
How much does shipping cost?
For orders sent through our delivery partners within Australia we charge a flat rate of $9 per order.
We also offer the option of free local drop off for deliveries to postcodes within 5km of Mont Albert North and $2 local drop off to postcodes within 10km. These local drop offs are not available to PO Boxes.
Postcodes for free drop off are: 3103, 3104, 3107, 3108, 3109, 3126, 3127, 3128, 3129, 3130, 3131
Postcodes for $2 drop off are: 3078, 3079, 3081, 3084, 3093, 3094, 3101, 3102, 3105, 3106, 3111, 3113, 3114, 3122, 3123, 3124, 3125, 3132, 3133, 3134, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151
Free local drop offs are done once weekly and a text message will be sent to advise of delivery where a mobile number has been provided.
Do you ship internationally?
Unfortunately we do not offer international shipping,
How do I check my order status?
When your order has shipped you will receive an email notification from our delivery partner to the email address you provided on checkout which will include a tracking number you can use to track its status.
Refunds, Returns and Exchanges
In the event that your order arrives damaged in anyway, please email us as soon as possible at rob@treadsoftly.com.au with your order number and a photo of the items condition. We address these on a case by case basis but will try our best to work towards a satisfactory conclusion
If you’re looking to return your order for whatever reason, we’re here to help! We offer free returns within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
– Trial packs are unable to be returned as these are small test runs of products
– All return products must have at least 50% of the product remaining
For all product return enquiries please email us at rob@treadsoftly.com.au